"Top Quality - Perfect Fit" - ARO patterns have been the choice of professional restorers & installation centers for over 70 years.

CLAIMS FOR  DAMAGED ITEMS MUST BE MADE IMMEDIATELY UPON RECEIPT.

IF YOU ARE NOT INSTALLING THESE ITEMS IMMEDIATELY, PLEASE DO THE FOLLOWING:

  • MAKE SURE THE CORRECT ITEMS WERE RECEIVED AND IN GOOD CONDITION.  CLAIMS FOR INCORRECT or MISSING ITEMS MUST BE MADE WITHIN 3 DAYS FOLLOWING DELIVERY

  • UNFOLD AND LAY FLAT IN A PROTECTED COOL, DRY AREA. LEAVING THESE ITEMS BOXED AND FOLDED FOR PROLONGED PERIODS WILL CAUSE WRINKLES AND FOLDS WHICH WILL BE DIFFICULT TO ELIMINATE WITHOUT THE USE OF A TRIM STEAMER

WE STAND BEHIND OUR EXPERIENCE AND OUR PRODUCTS

  • IF THE PART YOU ARE INSTALLING IS SIGNIFICANTLY DIMENSIONALLY DIFFERENT THAN YOUR OLD PART OR YOU FEEL YOU HAVE RECEIVED THE WRONG PART - HAVE YOUR INSTALLER CALL BEFORE INSTALLING, STAPLING, GLUING OR OTHERWISE ALTERING THE NEW PART. 

  • NO ADJUSTMENTS OR CREDITS WILL BE POSSIBLE ONCE INSTALLATION HAS BEEN STARTED UNLESS WE RECEIVE BACK YOUR OLD PART FOR COMPARISON TO OUR PATTERNS.

  • WE TAKE COMPLAINTS SERIOUSLY. IF YOU EXPERIENCE DIFFICULTY DURING INSTALLATION - PRIOR TO REMOVING AND RETURNING THIS ITEM, PLEASE CALL OR EMAIL US. WHEN POSSIBLE, PLEASE BACK UP COMPLAINTS BY EMAILING DIGITAL PHOTOS DEMONSTRATING THE ISSUES OF CONCERN.

 

Call - 845-778-1314 or  info@aro2000.com

Putt Georgi Ltd/ ARO 2000

145 ORANGE AVENUE

WALDEN, NY 12586

MONDAY-THURSDAY 8AM-4:30 PM EST / FRIDAYS - 9AM - 12 NOON

ANYTIME  - EMAIL US

 

FOR RETURNS - FOLLOW THIS LINK

 

 

ARO pattern 334 ©     1965-66 "C" body

Your car is a :

  • 1965-66 Chrysler (ALL)

  • 1965-66 Dodge (Custom, Monaco, Polara 500)

  • 1965-66 Plymouth Fury III , Sports Fury

 

The rear bow height for your car is 27 3/4"

 

PLEASE DOWNLOAD HERE

 

The example BELOW pertains to a 1963-64 Plymouth Valiant installation only - as Chrysler, Dodge and Plymouth models of this era have similar installation requirements and will experience the same issues if installed improperly.

PATTERN

" A" BODY

 

 

 

BOW

331

63-64 PLYMOUTH     VALIANT, SIGNET

26

Purchased 8/29/03. Warranty request 09/18/03

Customer complained that the top "tore when folding the frame down" during installation. Claimed "defective materials". We suggested that the Customer take pictures of the top on the car & requested that the top be returned for examination and/or replacement. Customer was not happy to have the car tied up for additional time to get the top back to us, but without the "defective" product in our hands for examination we would not send a replacement part. Upon receipt of the top we found:

  1. Top is torn on drivers side quarter - see photo #1.
  2. Top was unevenly installed from side to side- see bolt holes punched through lower side quarters (photo #2).
  3. Installer improperly installed side quarters totally UNDER the chrome moldings, with excess trimmed partially off. (photo #3)
  4. The top is designed to be installed up to a certain point under the chrome, with the excess flap to extend behind the body panel & down into the top well area - see photo #4.
  5. Top tore due to having no "open" area to allow the top to fold down AS ORIGINALLY INTENDED.

Determination - This is not a valid warranty claim. The replacement top was sent out C.O.D. Customer was not happy about having to pay for the new top & claimed "would never buy another top from us again in the future". While examining the photos he took, after careful explanation of the correct installation procedure & the need for the "open" area of material, Customer understood the cause of the problem. Customer admitted that there had been "no top on the car when it came in, chrome trim & other top frame parts were from another junker". Customer was satisfied with the outcome & paid for new top 10/13/03.

Note: We are responsible for our product only. We cannot be held responsible for improper installation which results in damage to our product. This is an example why we request that any product, for which a claim is being made, must be returned for our examination. We suggest photos be taken prior to removing the defective product - for the customers protection as well as ours.

Photo #1 Drivers side quarter -note height of bolt holes & uneven line of holes.

photo #2 - Passenger side - note how much lower the bolt holes for the chrome trim are in comparison to drivers side. There is barely any material to be held by the bolts.  (Note: All of our patterns are symmetrical - there should be an equal amount of excess cut from each side when properly installed.)

photo #3 Drivers quarter. Note vertical tear at end of chrome trim (not shown). Dangling flap (shown here) should not be trimmed as in photo. Correct cut should be approx 1"-1 1/2" or as necessary in a vertical cut extending from the straight vertical edge.

photo #4 Untrimmed Passenger side. Though improperly installed shows the lower quarter intact & the point at which the top should not be installed under the chrome trim.

 

Information contained herein is the property of ARO 2000 & may not be reproduced or used without permission.

Copyright © ARO 2000. All rights reserved.
Revised: July 18, 2017

Call - 845-778-1314, fax 845-778-3968 or email us for additional information

A DIVISION OF PUTT GEORGI LTD.

 

 

RETURNS:

Prior to registering a complaint regarding "wrong color/item" or "missing" items, carefully remove the contents from the box, unfold and examine.

Most convertible materials have a BLACK underside (interior)- when folded in a box, the black underside will be seen, not the color that you have ordered.

We mark all of our tops with WHITE pencil along the underside of the FRONT edge, as well as along the underside of the BOTTOM edge of the glass.

Locate those numbers - we will need the numbers written in those areas to verify you have received the wrong items. Otherwise, we will need photos of the outer face of the material.

Additionally - we need photos of all labels and markings on the box - email requested information to info@aro2000.com

 

1

Signature is required at time of delivery. SPECIFY ALTERNATE ADDRESS for signature if necessary.

IF THE BOX IS RECEIVED IN DAMAGED CONDITION, HAVE THE DELIVERY PERSON NOTE "DAMAGED" AT TIME OF DELIVERY

PLEASE EXAMINE YOUR ORDER IMMEDIATELY UPON RECEIPT EVEN IF THE BOX IS IN GOOD CONDITION
2  Please inspect your order upon delivery - NO CLAIMS FOR LOST, MISSING, or DAMAGED ITEMS AFTER 3 DAYS. Check year/ make/ model, etc. to be sure the correct item was ordered.  In the event of error on our part the item will be replaced. Please handle clear vinyl windows carefully. Vinyl windows improperly handled, scratched or otherwise damage will not be credited.
3  INSPECT and COMPARE NEW PARTS CAREFULLY - If your order arrives damaged or is significantly different than described, please notify us immediately so that we can arrange the return for replacement. We will not accept returns or claims for any incorrect item, marks or visible flaws once installation has been started.
4  Email photos BEFORE returning the item. Otherwise, you must have your professional installer call us to verify the issue before the item is returned. We must have the old part being replaced as well in order to compare to our patterns. No refunds otherwise.
5  NON-DEFECTIVE returns are subject to a 20% restocking fee. All items are made to order. Customer is responsible for return shipping costs, with the exception of legitimate returns for manufacturing errors or defect.
6  Returns of items with initial free shipping are subject to the billing of actual initial shipping expense, which will be deducted from any refund.
7  Returned items billed to our shipping account will have the return shipping charges deducted from any refund
8  Any part may be returned within 30 days or as noted on the listing. Returns must be received back within 30 days of initial shipment. We will refund the purchase price (less shipping/restocking fees) once the item arrives back at the warehouse in its original condition. We pack all items to insure that they arrive safely. Retain all original packing materials for any item that is to be returned to us. Please contact us for a return authorization number (RA#).  No returns will be accepted otherwise
9

REFUNDS WILL BE PROCESSED WITHIN 7-14 BUSINESS DAYS - FOLLOWING COMPLETE EXAMINATION OF THE RETURNED ITEM (S)
10  Other than warranty returns - All returns must be in original packaging, unaltered, properly folded and in resalable condition. Items which are dirty, discolored or marked/stained from handling will not be credited. Please handle clear vinyl windows carefully when folding for return with paper in between. See line #2
11  REFUSED or UNCLAIMED ITEMS (A) – As mentioned - Signature is required at time of delivery on all shipments, to insure that the package has been delivered safely and intact. Any unclaimed or refused item on which return shipping is billed to our account will have the return shipping charges deducted from any refund - see line #3.  UPS and FedEx do not honor claims for "lost" or "damaged" items when "SIGNATURE REQUIRED" is waived
12  REFUSED or UNCLAIMED ITEMS (B) – Insurance on the initial shipment does not cover loss or damage to any refused or unclaimed items returned to us. Refused or unclaimed items which become lost or damaged during return to our facility may result in zero refund, depending on the shipping company’s (USPS, FedEx, UPS, etc) policy in effect at that time

For warranty information – see  http://www.aro2000.com/warranty.htm

ARO2000 / Putt Georgi Ltd.

BOX 499

145 ORANGE AVENUE

WALDEN, NY 12586-0499

800-638-6380 / 845-778-1314 / 845-778-3968 FAX / info@aro2000.com