This guide is for information purposes only - it is not to be resold
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CLAIMS FOR DAMAGED ITEMS MUST BE MADE IMMEDIATELY UPON RECEIPT. SIGNATURE UPON DELIVERY IS REQUIRED.
IF THE BOX HAS MINOR/NOTICEABLE DAMAGE,
EXAMINE CONTENTS IMMEDIATELY UPON RECEIPT FOR CONCEALED DAMAGE. IF DAMAGED ITEMS ARE FOUND, NOTIFY THE CARRIER OR DELIVERY AGENT IMMEDIATELY IF YOU ARE NOT INSTALLING THESE ITEMS IMMEDIATELY, PLEASE DO THE FOLLOWING: MAKE SURE THE CORRECT ITEMS WERE RECEIVED AND IN GOOD CONDITION. CLAIMS FOR INCORRECT or MISSING ITEMS MUST BE MADE WITHIN 3 DAYS FOLLOWING DELIVERYUNFOLD AND LAY FLAT IN A PROTECTED COOL, DRY AREA. LEAVING THESE ITEMS BOXED AND FOLDED FOR PROLONGED PERIODS WILL CAUSE WRINKLES AND FOLDS WHICH WILL BE DIFFICULT TO ELIMINATE WITHOUT THE USE OF A TRIM STEAMER WE STAND BEHIND OUR EXPERIENCE AND OUR PRODUCTS OUR COMPANY HAS SUPPLIED READY TO INSTALL PRODUCTS TO PROFESSIONAL INSTALLERS FOR OVER 80 YEARS. WE HAVE SUPPLIED THESE SAME PROFESSIONAL GRADE PRODUCTS TO THE D.I.Y. MARKET SINCE 1975. PUTT GEORGI IS A PROFESSIONAL INSTALLER WITH OVER 45 YEARS OF EXPERIENCE, HAVING STARTED IN THE TRADE IN 1969. WHILE PROFESSIONAL INSTALLATION IS STRONGLY RECOMMENDED, THESE PRODUCTS CAN BE INSTALLED BY A NOVICE WITH REASONABLE MECHANICAL SKILLS AND PATIENCE.
IF THE PART YOU ARE INSTALLING IS SIGNIFICANTLY DIMENSIONALLY DIFFERENT THAN YOUR OLD PART OR YOU FEEL YOU HAVE RECEIVED THE WRONG PART - HAVE YOUR INSTALLER CALL BEFORE INSTALLING, STAPLING, GLUING OR OTHERWISE ALTERING THE NEW PART.
NO ADJUSTMENTS OR CREDITS WILL
BE POSSIBLE ONCE INSTALLATION HAS BEEN STARTED UNLESS WE
RECEIVE BACK
WE TAKE COMPLAINTS SERIOUSLY.
NO ADJUSTMENTS OR CREDITS WILL BE POSSIBLE IF THE INSTALLATION IS CONTINUED WITHOUT CONTACTING US, POSSIBLY RENDERING THE PART UNSALVAGEABLE, OR IF THE PARTS IN QUESTION ARE REMOVED PRIOR TO SENDING US PHOTOS. SEE POSSIBLE ISSUES WHICH WILL BE ENCOUNTERED WHEN IMPROPERLY INSTALLED - VIEW HERE SEE POSSIBLE ISSUES CAUSED BY WORN/MISALIGNED TOP FRAMES OR IMPROPER CARE - VIEW HERE
Putt Georgi Ltd/ ARO 2000 145 ORANGE AVENUE WALDEN, NY 12586
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RETURNS:
1. Please inspect your order upon delivery - check year/ make/ model, etc. In the event of error on our part the item will be replaced. If your order arrives damaged or is not as described, please notify us immediately so that we can arrange the return, replacement or refund. Please handle clear vinyl windows carefully. 2. INSPECT CAREFULLY - We will not accept returns or claims for any incorrect item, marks or visible flaws once installation has been started. 3. Customer is responsible for shipping costs unless the error was on our part. Non-defective returns are subject to re-stocking fees. Returns of items with initial free shipping are subject to the billing of actual initial shipping expense, which will be deducted from the credit. All returns except for errors on our part will be subject to a 20% restocking fee. 4. Any part may be returned within 30 days or as noted on the listing. We will refund the purchase price (less shipping/restocking fees) once the item arrives back at the warehouse in its original condition for examination. We pack all items to insure that they arrive safely. Retain all original packing materials for any item that you wish to return to us. 5. Please contact us for a return authorization number (RA#). No returns will be accepted otherwise. 6. Other than warranty returns - All returns must be in original packaging, unused and in resalable condition. Must be clean and properly folded. Please handle clear vinyl windows carefully when folding for return with paper in between. See line #2 |
Information contained herein is the property of ARO 2000 & may not be reproduced or used without permission.
Copyright © ARO 2000. All rights reserved.
Revised:
July 18, 2017
Call - 845-778-1314, fax 845-778-3968 or email us for additional information
A DIVISION OF PUTT GEORGI LTD.
ARO FACTORY pattern 337© 1964-66 CHRYSLER IMPERIAL Your car is a 1964 - 66 Chrysler Imperial
REAR
BOWHEIGHT MUST BE - 25 1/2"
FOR
INSTALLATION INSTRUCTIONS -
DOWNLOAD HERE
SEE PROPERLY INSTALLED EXAMPLES OF
OUR TOP HERE The following example pertains to a 1963-64 Plymouth Valiant installation only - as Chrysler, Dodge and Plymouth models all had similar installation requirements and would experience the same issues if installed improperly. PATTERN " A" BODY 331 26 Purchased 8/29/03. Warranty request 09/18/03 Customer complained that the top "tore when folding the frame down" during installation. Claimed "defective materials". We suggested that the Customer take pictures of the top on the car & requested that the top be returned for examination and/or replacement. Customer was not happy to have the car tied up for additional time to get the top back to us, but without the "defective" product in our hands for examination we would not send a replacement part. Upon receipt of the top we found: Determination - This is not a valid warranty claim. The replacement top was sent out C.O.D. Customer was not happy about having to pay for the new top & claimed "would never buy another top from us again in the future". While examining the photos he took, after careful explanation of the correct installation procedure & the need for the "open" area of material, Customer understood the cause of the problem. Customer admitted that there had been "no top on the car when it came in, chrome trim & other top frame parts were from another junker". Customer was satisfied with the outcome & paid for new top 10/13/03. Note: We are responsible for our product only. We cannot be held responsible for improper installation which results in damage to our product. This is an example why we request that any product, for which a claim is being made, must be returned for our examination. We suggest photos be taken prior to removing the defective product - for the customers protection as well as ours. Photo #1 Drivers side quarter -note height of bolt holes & uneven line of holes. photo #2 - Passenger side - note how much lower the bolt holes for the chrome trim are in comparison to drivers side. There is barely any material to be held by the bolts. (Note: All of our patterns are symmetrical - there should be an equal amount of excess cut from each side when properly installed.) photo #3 Drivers quarter. Note vertical tear at end of chrome trim (not shown). Dangling flap (shown here) should not be trimmed as in photo. Correct cut should be approx 1"-1 1/2" or as necessary in a vertical cut extending from the straight vertical edge. photo #4 Untrimmed Passenger side. Though improperly installed shows the lower quarter intact & the point at which the top should not be installed under the chrome trim. Information contained herein is the property of Copyright © ARO 2000. All rights reserved. A DIVISION OF PUTT GEORGI LTD.
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